Terms and conditions

Terms of Service

Application

By using our services you agree to be bound by the following terms and conditions which may change from time to time without notice.

Payments

All quoted prices are inclusive of Goods and Services Tax and are subject to change without notice.

Payments must be made on collection of garments or as otherwise directed by us and we reserve the right to retain your goods until payment in full is received.

Collection of Garments

Whilst we shall make every possible effort to process garments within the prescribed time-frame we shall not be liable for delays.

In the event that garments are not collected within sixty (60) days we reserve the right to dispose of them as we see fit and shall not be held liable for any loss that you may suffer in such an event.

Care of Garments

To protect your garments, we follow the Care Label instructions on each item we process. If you request garment treatment which is contradictory to that indicated on the Care Label instructions, we will make an attempt to contact you and advise you of the potential risks associated with proceeding with the treatment. If we are unable to gain your informed approval to proceed, we shall refrain from cleaning the garment in question. If you authorise us to proceed, you must assume responsibility for any damage to the garments.

We accept no liability for garments that have missing or removed Care Labels.

We check garments for any damage that could be exacerbated by the laundering/wet cleaning process, we cannot accept responsibility for inherent weaknesses/ defects in materials that are not apparent prior to cleaning. We are not responsible for sun-fading, colour loss due to non-fastness, wear and tear and shrinkage.

Safe cleaning guarantee

We offer a safe cleaning guarantee. This means we will process every garment we accept safely. This does not mean we will remove every stain from every garment. If it is our professional opinion that stain removal will be unsafe, or will compromise our safe cleaning guarantee, stain removal efforts will cease.

Damage

We exercise utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials (such as sun fading on curtains) which may result in tears or the development of small holes in fabric that are not readily apparent prior to processing. In wet cleaning and laundering we can not guarantee against colour loss, colour bleeding, and shrinkage; or against damage to weak and tender fabrics.

We are unable to accept responsibility for loss or damage to the following: buttons, beads, crystals, sequins, diamentes, zips, pearls buckles, lace/leather trimmings and any other accessories.

Given the delicate nature of some leathers and suedes, all leather and suede garments are cleaned entirely at your own risk, and we do not accept any responsibility or liability for any damage or fading as a result of the wet cleaning process.

Personal Items

Please check all of your garments for money, jewellery or other valuables prior to depositing them with us. If we find any valuables in your garments, we will make every effort to return them to you but we cannot be held liable for the loss of any such articles that are forwarded to us.

Re-Cleaning

We inspect every garment before returning them to you to ensure that they meet our strict quality measures. If we feel that your garment needs to be re cleaned we will inform you of any delays that may occur.

It should be noted however, that we may not be able to remove all stains safely from your garments but we will make every attempt to remove stains without damage to your garment.

Privacy

We will use your customer information in the regular course of providing services to you. We respect your privacy and warrant that any information you give us will be held with the utmost care and security, and will not be used in ways to which you have not consented.

Providing us with correct and up to date personal information allows us to better serve you by (1) contacting you about any issues which may arise during the handling of your garments; (2) mailing/ emailing to you special promotional materials.

Special Offers Online & Voucher Booklet

¹ Laundered and pressed hanging shirts only. Excludes dry clean only, dress shirts, silk shirts and blouses. Cannot be used in conjunction with any other offer.
² Price Applicable to 2pc suits. 3pc suit additional £1.50 each

³ Additional charge for all season duvet.

⁴ Wash & Fold only. Ironing at extra cost. Minimum 6kg load/cost
⁶ Regular, everyday dress. Excludes specific fabrics (silks)
⁷ Restrictions apply. Lowest priced garment cleaned free. Excludes suede, leather, sheepskin, fur, faux fur, feather filled coats, wedding gowns, evening wear, silk garments & household items. A suit counts as two garments and will be charged as multiple items. Cannot be used in conjunction with any other offer.

Edwards reserve the right to withdraw and/or amend any offer at any time. All prices and offers are subject to change.

Only one voucher booklet per household.

In order to redeem an offer or voucher you agree to provide your postal address, email address and contact telephone number. We may use this to occasionally provide offers
and updates from Falcon Garage Ltd. We do not share, sell or distribute your detail with any other organisation.

Original voucher must be presented when dropping-off garments in order to redeem offer.